Contact

Start with the team responsible for the issue. Program questions belong with the program operator. Account, order, gift, group, wallet, and security problems belong with HeartBadge support.

Program support

Contact the program operator for event schedules, check-ins, program-specific rewards, participation rules, and local membership benefits. Their contact information may appear on the badge card, program page, event material, or related notification in HeartDash.

HeartBadge support

For orders, payment-state questions, membership finalization, gift claims, group seats, account recovery, wallet errors, or security concerns, email support@heartbadge.com.

Include only the information needed to locate and reproduce the issue:

• the email connected to the membership or purchase
• the order, gift, group, or transaction reference when available
• the badge identifier when available
• the action you were trying to complete
• the approximate date and time
• the exact status or error message shown

Information support will not request

Never send an email verification code, authenticator code, backup code, passkey approval, private key, seed phrase, complete claim link, or full bank credentials. HeartBadge support does not need these secrets to investigate an account or order.

Security issues

For suspected account compromise or security vulnerabilities, email security@heartbadge.com. Stop approving unexpected prompts and preserve the notification, timestamp, and affected account details. See Responsible Disclosure for vulnerability reports.

Documentation

Something wrong, unclear, or missing in these docs? Email docs@heartbadge.com. Include the page address and the statement that needs correction when possible.