Email Verification

Email verification confirms that you control the address connected to your membership. HeartBadge sends a six-digit code to that address; it does not require you to follow a verification link.

Why verification is required

• Membership access. The code helps HeartBadge confirm that the person opening the dashboard controls the membership email.
• Membership setup. Email verification is required before certain membership and badge steps can finish.
• Sending and cashout. A verified email, plus an approved security method, is part of the setup required before rewards can move.
• Security notifications. HeartBadge uses the verified address for important account and membership notices.

How to verify or sign in

1. Enter the email address connected to your membership.
2. Open the email from HeartBadge and find the six-digit code.
3. Return to the HeartBadge screen where you requested the code.
4. Enter the code exactly as shown.
5. Continue to your dashboard or the next membership setup step.

Expiration and resending

A verification code expires 10 minutes after it is issued. The screen shows when you can request another code. Requesting repeatedly does not make email arrive faster and may temporarily limit further attempts.

When you request a new code, use the most recently delivered code. An older code may no longer be accepted.

If the email does not arrive

• Confirm that the email address shown on screen is the one you intended.
• Check spam, junk, promotions, and filtered inbox folders.
• Search your inbox for “HeartBadge.”
• Wait until the resend countdown finishes, then request one new code.
• Avoid creating another purchase to solve an email-delivery problem.

If delivery remains unavailable, contact support@heartbadge.com and include the email address used for the membership, the approximate time of the attempt, and any error message shown. Never send your verification code to support or to another person.

Changing your email

Changing the email connected to a membership is a sensitive account action. Do not create a second membership simply to use a different address. Contact support when the dashboard does not provide an email-change option.