Redeeming a Gift

A HeartBadge gift may arrive by email, a claim link shared by the purchaser, or a managed distribution. Claiming connects one available gift unit to the email address you verify.

Before you begin

• Use the complete claim link from the original message or purchaser.
• Make sure the page is an official HeartBadge page before entering information.
• Choose an email address you control and can continue using.
• Do not pay anyone to “unlock” a gift that has already been purchased.

Claim flow

1. Open the claim page. Review the sender information, membership tier, and any message shown.
2. Enter your email. Existing members should use the email already connected to their HeartBadge access unless the dashboard or support provides another approved path.
3. Verify the email. HeartBadge sends a six-digit code. Enter the code on the claim screen; never send it to the purchaser or support.
4. Complete the claim. The system reserves or assigns the available gift unit to the verified recipient.
5. Finish remaining setup. The dashboard shows any required security or membership steps before finalization and badge availability.

Claimed does not always mean finalized

A successful claim identifies the recipient, but the membership may still be pending. Payment confirmation, a protection window, email verification, security setup, or another required review can remain. Keep the claim and order records; do not create a second membership because the badge is not yet visible.

Existing members

Use your existing membership email when claiming. The result depends on the gift offer and the account's current membership state. The dashboard may add an eligible membership, apply the gift to an available path, or require support review. Do not assume every gift automatically creates a second badge or that multiple memberships are available for every account.

If the claim does not work

• Already claimed. A single-use gift unit cannot be claimed again. Ask the purchaser to check its status in the Gifts dashboard.
• No units remain. A multi-unit link can stop accepting claims when all available units have been assigned.
• Revoked or unavailable. The purchaser or system may have made an unclaimed unit unavailable.
• Still pending. The payment or protection window may not be complete, so delivery or claiming is not ready yet.
• Email code issue. Use the newest six-digit code and follow the resend timer shown on screen.

If the page does not explain the problem, contact support@heartbadge.com with the claim URL, the email you attempted to use, the approximate time, and the exact error message. Do not include a verification code, authenticator code, private key, or full payment credentials.

After finalization

Once the membership is finalized and the badge is available, continue with Membership and Badge Lifecycle, Badge Card and Barcode, and Account Security.

Changing tiers or upgrading

Do not assume a fixed upgrade price or immediate conversion. Available upgrade paths, pricing, credits, and eligibility are shown in the current dashboard or checkout. Contact support when no upgrade action is displayed.